Privacy Policy
At The Cotswolds Siargao, protecting your personal information is part of the exceptional hospitality we provide. This Privacy Policy explains how we collect, use, and safeguard your information throughout your experience with us.
INFORMATION
We only collect the information necessary to respond to inquiries, manage bookings, improve guest experiences, and operate our website securely.
When you contact us through our website, email, or phone, we may collect your name, email address, phone number, and any information you choose to provide.
For reservation inquiries, we may collect your preferred travel dates, number of guests, room preferences, and other details necessary to assist with your booking.
Like most websites, we may automatically collect basic technical information such as browser type, device, pages visited, and approximate location to improve website performance and user experience.
Our website may use cookies and similar technologies to remember preferences, analyze website traffic, and enhance your browsing experience. You may disable cookies through your browser settings if you prefer.
HOW WE USE
We only use your information for legitimate business purposes related to providing our accommodation services and ensuring every guest enjoys a seamless experience with The Cotswolds Siargao.
We use your booking information to confirm reservations, communicate before arrival, process special requests, and deliver accommodation services throughout your stay.
Your contact details allow us to respond to inquiries, send booking confirmations, provide important updates, and answer any questions before or during your stay.
Anonymous website usage information helps us understand visitor behavior so we can improve website performance, navigation, and the overall online experience.
Where required, we use personal information to comply with applicable laws, prevent fraud, protect our guests, and maintain the safety and security of our property.
SHARING INFORMATION
Your privacy is important to us. We never sell your personal information and only share it when necessary to provide our services, fulfill legal obligations, or protect the safety of our guests and business.
We may share limited information with carefully selected partners who assist with website hosting, reservation management, payment processing, or guest communications. These providers only receive the information necessary to perform their services on our behalf.
We may disclose personal information when required by applicable laws, legal proceedings, government authorities, or when necessary to protect the rights, safety, and property of our guests, employees, and business.
We do not sell, rent, or trade your personal information to advertisers or unrelated third parties for marketing purposes. Your trust is essential to our relationship, and we are committed to protecting your privacy.
DATA SECURITY
We implement reasonable administrative, technical, and operational safeguards designed to protect your personal information from unauthorized access, misuse, disclosure, or alteration.
Information submitted through our website, booking forms, email, or other communication channels is handled with appropriate care and is only accessed by authorized personnel when necessary to provide our services.
Personal information is only accessible to employees and trusted service providers whose responsibilities require access to support reservations, guest services, or website administration.
While we continuously apply commercially reasonable security measures, no method of electronic transmission or storage is completely secure. We therefore encourage guests to avoid sending highly sensitive information through unsecured channels.
YOUR RIGHTS
We respect your privacy and provide reasonable options to help you manage your personal information in accordance with applicable laws and our operational responsibilities.
You may request details about the personal information we maintain about you, subject to applicable legal and operational requirements.
If your personal information is inaccurate or incomplete, you may contact us to request corrections or updates.
You may request deletion of your personal information where permitted by law, unless we are required to retain it for legitimate legal or business purposes.
If we send promotional communications, you may opt out at any time by contacting us or following the unsubscribe instructions provided.
CONTACT US
If you have questions about this Privacy Policy or how your personal information is handled, we're here to help. Feel free to contact our team and we'll respond as promptly as possible.
Poblacion 5 Backroad
Tourism Road
General Luna
Siargao Island,
Surigao del Norte, Philippines
POLICY UPDATES
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations. Whenever updates are made, the revised version will be posted on this page together with the updated effective date.
Any significant updates to this Privacy Policy will be published on this page so you can stay informed about how we collect, use, and protect your personal information.
By continuing to use our website after updates become effective, you acknowledge and accept the revised Privacy Policy. We encourage you to review this page periodically to remain informed of any changes.
WE'RE HERE TO HELP
If you have any questions about this Privacy Policy, your reservation, or any of our services, our team is always happy to assist you.